If possible, try using a different USB port. Try unplugging your headset or standalone microphone from the computer or device and then replugging it back in. We recommend using a USB headset plugged into your computer or headphones with a mic included plugged into your mobile device. Built-in microphones on your computer or webcam can pick up other noise and cause an echo. See Connect to Audio using the Internet (Mic and Speakers) to learn how to select Computer mode. If you want to connect with your computer mic and speakers, then you need to make sure GoTo Meeting is set to the right mode. Make sure you have Computer mode selected in GoTo Meeting.
If you don’t see your device in the list, make sure it’s connected directly to your computer and follow the instructions that came with the device to install it. If you have to use separate devices, minimize echoing by lowering your speaker's volume. But to avoid echoing, it's better to use the same device for both. Tip You can select different devices for microphone and speakers under each section. Select Allow stereo audio playback when available to make sure that the best audio quality is available during a meeting.
You can also select Unmute when my phone rings, which will automatically unmute your speakers when you receive a Skype for Business call. Under Secondary Ringer, select Also ring, and then select an additional device. If you have more than one audio device, you can choose to set both to ring when you get a call. Note that this option may not be available for your account or for Mac OS X and mobile users. Drag the slider next to Microphone to adjust the mic volume.Ĭlick the green arrow button next to Ringer to hear a sample ring when you get a call, and drag the slider to adjust the ringer volume.Ĭlick Check Call Quality and follow the prompts to record a short message and play it back. The volume is optimal when the progress bar reaches the middle of the test area. To test your mic volume, speak for a few seconds. In the Skype for Business main window, go to Tools > Options > Audio Device, and then choose the device you want.Ĭlick the green arrow next to Speaker to hear a sample tone, and drag the slider if you need to adjust the volume. For the best audio quality during a Skype for Business meeting or call, use a Certified for Skype for Business audio device. Learn how to set up and use your computer’s built-in mic and speakers, or a headset, or another device for Skype for Business audio. On this page, you can learn how to adjust the volume, check the call quality, or add an additional ringer using your headset, microphone, and / or your device's speakers in Skype for Business.
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